Sesame has been fined £330,000 by the FSA for not handling complaints concerning Structured Capital ...
Sesame has been fined £330,000 by the FSA for not handling complaints concerning Structured Capital At Risk Products (Scarps) adequately. Following a thematic review, the FSA found Sesame incorrectly rejected complaints from 350 customers between March 2003 and October 2004. According to the FSA, Sesame subsequently took prompt action to ensure all affected customers were compensated and engaged external advisers to review its complaint handling procedures and train staff.
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