Taking it on the chin

You can tell a lot about a company by the way it responds to criticism. As I've said before in this ...

You can tell a lot about a company by the way it responds to criticism. As I've said before in this column, there are a lot of people and businesses in this industry who don't respond well. In fact, they even seem to question someone's right to criticise them, in the way, say, governments do. Clearly I'm only a humble columnist, not quite one of the teenage scribblers the old chancellor Nigel Lawson used to bemoan, but nonetheless, I don't put any business the way of product providers. But judging by some of the conversations I have with advisers, they are made to feel as impertinent as I ...