FSA finds with-profits policyholders not treated fairly

Some advisers are not providing sufficient ongoing advice for with-profits policyholders, according ...

Some advisers are not providing sufficient ongoing advice for with-profits policyholders, according to the FSA. Following thematic work, the regulator has found after-sales communication documents for with-profits policyholders and other life sector policyholders are of variable quality. Sarah Wilson, director at FSA, said the findings suggest that some product providers and advisers are not currently treating their customers fairly. "Senior management in both insurers and advisory firms need to re-examine their existing approach and where necessary implement changes. Advisers need to...