Ladies and gentlemen - the wrap has arrived

The arrival of wrap is an opportunity to create a radically improved service model

This industry talks a lot about the importance of good customer service, yet if most people were asked for examples they are more likely to cite companies such as Amazon, John Lewis and the Ritz Carlton than any from the financial services sector. The financial services industry suffers from low levels of service innovation. But the arrival of wrap is an opportunity that cannot be missed to create a radically improved service model. The industry needs to look outside its comfort zone, and sector, and examine leading customer service businesses in other sectors for inspiration. The recen...