FCA publishes guidance on treatment of vulnerable customers
'Embedded culture'
FCA said it wanted to see firms doing the right thing for vulnerable consumers and have that embedded in their culture
The Financial Conduct Authority (FCA) has published a 41-page piece of guidance for businesses on how to better treat vulnerable customers.
The document was split into a number of sections: understanding the needs of vulnerable customers, skills and capability of staff, product and service design, customer services, communications, and monitoring...
More News
Multi-managers flee alternative funds in Q2 2019
Cash holdings continue to grow
Jupiter adds flexible macro strategy to multi-asset range
Unconstrained multi-asset fund managed by Talib Sheikh
Woodford's illiquid holdings surpass 18% on latest delisting - reports
Manager breaches UCITS unquoted stocks rule
HSBC GAM promotes Radovic to lead global credit research
Head to remain in Paris to front local credit team
Brexit Blog: Johnson given 30 days to find Irish backstop alternative
Countdown to 31 October
Back to Top