Third may switch if banks go offshore

A third of UK consumers would change companies if their financial services providers move operations...

A third of UK consumers would change companies if their financial services providers move operations offshore, according to research from management consultant Troika. However, while a total of 33% of consumers said they would switch provider if their bank or insurer announced it was moving some of its operations to lower-cost offshore locations such as India, only 4% have actually done so.