Forthcoming roadshows and seminars for intermediaries
27 January Second Annual Customer Retention seminar: Managing customer churn in a competitive marketplace Up for discussion will be findings of PA Consulting's benchmarking exercise, which examines trends within the industry. This will provide an update on the movement since the 2002 customer retention study, and also in the development in approaches to support retention. Venue: London Congress Centre, 28 Great Russell Street, WC1B 3LS Organiser: CML (Council of Mortgage Lenders) Contact: Sue Anderson - CML (Council of Mortgage Lenders) 28 January Institute for Fiscal Studies - Gr...
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