FOS to up case fee to £550; free cases rise to 25 per firm

Laura Miller
clock

The Financial Ombudsman Service (FOS) is proposing to increase the individual fee for firms who have complaints against them from £500 to £550 per case, but will also up the number of 'free' cases to 25.

Currently firms are allowed three 'free' complaints against them, but after that the case fee applies. The FOS is proposing to raise the number to 25 for the year 2013/14 from April this year, but each case after that limit would cost firms £550 a time. In last year's corporate plan and budget, the FOS said that - after freezing the standard case fee at £500 for four years - it would be unlikely to be able to keep it at that level indefinitely. This was because of general inflationary pressures and a rising cost base, as well as significant changes to the product mix of its caseloa...

To continue reading this article...

Join Investment Week for free

  • Unlimited access to real-time news, analysis and opinion from the investment industry, including the Sustainable Hub covering fund news from the ESG space
  • Get ahead of regulatory and technological changes affecting fund management
  • Important and breaking news stories selected by the editors delivered straight to your inbox each day
  • Weekly members-only newsletter with exclusive opinion pieces from leading industry experts
  • Be the first to hear about our extensive events schedule and awards programmes

Join now

 

Already an Investment Week
member?

Login

More on Investment

7IM's Ben Kumar: When behavioural biases are not all they seem

7IM's Ben Kumar: When behavioural biases are not all they seem

Investment identity more important

Ben Kumar
clock 02 July 2025 • 3 min read
Aegon AM launches UK-domiciled global income fund

Aegon AM launches UK-domiciled global income fund

In response to client demand

clock 27 June 2025 • 1 min read
CCLA's Charlotte Ryland and Joe Hawkes: How to position for the end of the 90-day tariff pause

CCLA's Charlotte Ryland and Joe Hawkes: How to position for the end of the 90-day tariff pause

Focus on quality

Charlotte Ryland and Joe Hawkes
clock 26 June 2025 • 4 min read
Trustpilot