Sesame Limited has been fined £330,000 by the FSA for not handling complaints concerning Structured ...
Sesame Limited has been fined £330,000 by the FSA for not handling complaints concerning Structured Capital At Risk Products (Scarps) adequately. Following a thematic review of the products during March and August 2004, the FSA found Sesame incorrectly rejected complaints from approximately 350 customers between March 2003 and October 2004. These customers had lost nearly £5.9m. The complaints related to sales made by Sesame's legacy networks. According to the FSA, Sesame subsequently took prompt action to ensure all affected customers were compensated and engaged external advisers to...
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