How justified is criticism of FSA's menu system?

Results of the latest Incisive Buzz survey

The latest research from Incisive Buzz asks: Do you believe that recent criticisms of the FSA's menu system are justified? Comments were as follows: Of those who stated yes: • The menu is a mess. It is only going to increase the level of confusion that already exists. • Sometimes impractical - more front line consultation required! l As usual its an anti IFA agenda • Absolutely. It is quite ludicrous to combine average advised sales with direct-offer non-advised sales when displaying average commissions. They themselves are trying to identify the costs of advice to consumers; lumpi...