Emulating eBay with impartial advice

The FSA's Treating Customers Fairly initiative is beginning to gather momentum at a time when the in...

The FSA's Treating Customers Fairly initiative is beginning to gather momentum at a time when the industry is generally entering a growth phase, mainly on the back of a bull run in the stock markets. TCF follows on from the failed initiative from the ABI - Raising Standards - which did nothing of the kind and served only to show the industry in a poor light. In general, the industry set a standard that everyone who took part, not surprisingly, reached - another self-serving initiative that did nothing to improve consumer experience. What is lacking is a truly independent way of telling co...