There is 'much that needs to be done' by the asset management industry to improve customer experience and central to this is the changing role of the relationship manager, according to a KPMG report.
The report, Spotlight on the Asset Management Industry, looked at the industry's efforts to forge strong client relationships and evaluated the role of the relationship manager in this task. KPMG said:...
Formerly managed by Bill Gross at Janus Henderson
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