AXA Elevate blames 'systems error' for income payments delay

AXA Elevate has said a ‘systems error' is causing delays in income payments to hundreds of clients on the platform.

Around 300 clients are affected, and the problem is currently being investigated, an AXA Elevate spokesperson said. Arck Financial Planning principal Phil Stevenson has three clients who will receive drawdown payments later than planned as a result of the issue. The income payments, due to be in his clients' bank accounts on 1 December, have been delayed and payment will now not be received until 3 December. In an email to Stevenson from AXA Elevate, the platform apologised and said no client would be out of pocket because of the error. "I apologise for any inconvenience that th...