Pru sets six-month deadline for endowment complaints

Prudential UK is introducing a deadline for Prudential and Scottish Amicable mortgage endowment comp...

Prudential UK is introducing a deadline for Prudential and Scottish Amicable mortgage endowment complaints. The group will write to 110,000 endowment customers who have previously received red letters, alerting them to a high risk of a shortfall with their policy, to advise of its intention to introduce a deadline for endowment mis-selling complaints to be registered. Customers will then have six months' notice to lodge a mis-selling complaint. Of the 110,000 red letter customers, 58,000 are Prudential endowment holders and 52,000 Scottish Amicable. Under current FSA rules, customer...