"Substantial continuing effort" needed for December TCF deadline

The FSA believes 80% of firms can meet the December 2008 TCF deadline "with a very substantial conti...

The FSA believes 80% of firms can meet the December 2008 TCF deadline “with a very substantial continuing effort”. This is despite only 13% meeting the interim March cut-off for having appropriate measuring systems from TCF in place. Sarah Wilson, FSA director for TCF, said: "Having appropriate management information or other measures in place puts firms in a position where they can measure the quality of the outcomes they are delivering for consumers. These results show that adequate MI is not yet fully in place in the firms assessed – it does not mean that they are treating their cust...