A guide to treating customers fairly

This week's Investment Week Articulate page features an extract of the Association of Independent Fi...

This week's Investment Week Articulate page features an extract of the Association of Independent Financial Advisors' (AIFA) guide to treating customers fairly, following the FSA's publication of its principles on this. To read the full guide see www.aifa.net. If there's a subject you'd like to see explored on this page, please email: [email protected] In July 2004, the FSA published Treating customers fairly -progress and next steps, a discussion document designed to give the industry an insight into work the regulator was undertaking on one of its major themes. The purp...