A guide to the seven deadly skills of customer service

This week's Investment Week Articulate page sets out seven of the most important key skills for sati...

This week's Investment Week Articulate page sets out seven of the most important key skills for satisfying and retaining customers, which are very important for building a successful business over the long term. If there's a subject you'd like to see explored on this page, please email: [email protected] One of the curious facts of being in business is that we tend to pay more attention to winning new customers than to looking after them and keeping them loyal once we have won them. Some people might regard this as an inexplicable enigma - why do we behave like that? But ...