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With the widely recognised power of the Financial Ombudsman Scheme, reinforced by the high profile o...

With the widely recognised power of the Financial Ombudsman Scheme, reinforced by the high profile of the Treating Customers Fairly (TCF) regime, there is every chance that the number of consumer complaints will remain significant in our industry, even as the quality of advice continues to improve. Perhaps there are some lessons to be learned from looking at past mis-selling issues. There are certainly a number of issues which can be analysed: endowment mortgages, precipice bonds and split capital investment trusts have all offered plausible marketing stories in their day. But some time la...