Investment manager switching explained

Five point checklist

During my two decades working in the private client investment management industry the one aspect that continues to frustrate and surprise me is the reluctance of clients to change their investment manager.

There have been frequent papers written on this subject with reference to retail banking. I imagine most of you reading this article have probably never moved from your original high street bank.   I think my relationship was sealed by some form of welcome pack and a £5 gift rather than any understanding of their service or rates. It is remarkable how tolerant, or maybe apathetic, clients are of poor service, substandard investment returns, error-strewn administration or a non-existent digital capability.  However, it is just possible that the impact of the Covid-19 pandemic may be th...