How can asset managers close the generation gap?

The importance of consumer engagement

There are mixed views from the industry on the Financial Conduct Authority's (FCA) final report in to the asset management industry, writes Anna Lane, CEO of The Wisdom Council.

Some commentators see it as a missed opportunity for root and branch reform. Others feel the active funds industry is under siege.  Regardless of which camp you sit in, the FCA has undoubtedly driven home the need to focus on investor outcomes and improve the flow and clarity of information between firms and their retail customers. It is important for the industry to challenge itself in terms of transparency and clearer communication, but this alone is unlikely to build the trust and understanding needed to create a widespread investing culture in the UK. Firms need to learn from bran...