Coutts tops FCA pension advice complaints

Cofunds sees high uphold rate

Coutts & Company received by far the most complaints for decumulation and pensions per 1,000 policies sold between July and December last year, the latest data from the regulator has shown.

Under the banner of intermediation, which includes brokers and advisers, the private banking and wealth manager firm received 61.2 complaints per 1,000 policies sold in the second half of 2018, exactly one-third of which were upheld, a long way ahead of Skipton Building Society, which received 22.2 gripes per 1,000 policies.  St. James's Place Wealth Management was fourth in the category, after Barclays in third, having received 4.2 complaints per 1,000 pension and decumulation policies sold. Around three-in-ten (28.2%) of those complaints were upheld. The latest pensions complaints t...