Sesame still most complained about advice firm

Network Sesame has again come out top as the most complained about advice firm, although numbers of cases against it were down, according to the Financial Ombudsman Service's (FOS) half yearly figures published today.

The network received 197 new complaints between January and June this year, although numbers were down 8% on the previous six months and 33% year on year, when the advice firm received 292 complaints. Sesame was followed by network rival Openwork, which received 73 new consumer gripes, down 28% and 49% on the previous six months and the same period last year respectively. St. James's Place closely followed with 77 complaints brought against it but a higher uphold rate of 42% - almost twice as high as Openwork's 21% and Sesame's 26%. Personal Touch received 55 complaints, of which 2...