A Nightmare on Regent Street? The ghost of retail past even store credit cannot bury
Retailers doomed if customer service does not improve
David Coombs of Rathbones
In August 2019, my wife and I ordered a dining room table from a fancy store in London at a not-so-insignificant cost.
As we celebrate our second Halloween since then, we still await a third table after the first two were delivered with clear defects. We have had many visits from the store's employees and even an independent...
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