The Financial Conduct Authority (FCA) has said it will monitor the number of complaints platform customers make about them to see how many people are losing out because of poor service.
In its annual report and accounts for 2017/18, the financial watchdog acknowledged the possibility that platform customers could be "harmed" if they are unable to gain access to the service they expect...
Neil Brown appointed interim head of UK wholesale distribution
Kitemark for responsible investment should improve industry standards
Newly created role
Head of UK intermediary distribution
In praise of investment grade