An investigation into the Financial Ombudsman Service (FOS) revealed the body undertrains its staff, resulting in them not fully understanding the products customers are complaining about.
Channel 4 programme, Dispatches, which aired on Monday 12 March, painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because...
Industry Voice: Chris Taylor discusses the outlook for Japan, explaining why corporates are producing record aggregate profits and profits growth.
Comes in on 9 December 2019
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