An investigation into the Financial Ombudsman Service (FOS) revealed the body undertrains its staff, resulting in them not fully understanding the products customers are complaining about.
Channel 4 programme, Dispatches, which aired on Monday 12 March, painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because...
More launches planned for 2019
Assessing the impact of the vote
Annual Mansion House speech
Knockout contest by measuring each country's growth forecast
Added to MSCI Emerging Markets index