Wealth manager complaints drop in second half of 2015

Top six advice firms see complaints drop

The six most complained-about advice firms have all seen complaints about them drop in the past six months, according to latest Ombudsman figures.

Sesame, Openwork, St James's Place, and Positive Solutions all posted fewer consumer complaints in the second half of last year than in the first, while Interactive Investor Trading (IIT) and Hargreaves Lansdown Asset Management (HLAM) - both grouped in the advisory category - also saw numbers drop. Businesses only appear in Financial Ombudsman Service (FOS) data lists when they attract 30 new complaints in a six-month period and when 30 complaints are resolved in the same timeframe. FCA splits advice from guidance in new complaints rules Sesame remained the most complained-about f...